Terms of service
Last updated: 12th November 2025
Welcome to Wedding Puzzles And Games. These Terms of Service (“Terms”) govern your use of our website and the purchase of any products from us. By accessing our site or placing an order, you agree to be bound by these Terms.
1. About Us
Wedding Puzzles And Games
Based in the United Kingdom
Contact: contact@weddingpuzzlesandgames.com
2. Eligibility
There are no age-specific restrictions for purchasing from our store. However, users must have permission from a parent or guardian if they are under the age of majority in their country.
3. Our Products
We specialise in physical personalised wedding games and puzzles.
All items are made-to-order based on the information and approvals you provide.
Because products are personalised, please carefully review all details before approving your preview.
4. Pricing & Payment
All prices are listed in the currency shown at checkout. We accept customers and payments from all currencies supported by Shopify.
Accepted payment methods include:
-Credit & debit cards
-PayPal
-Shopify Payments
-Klarna (where available)
All payments must be received before production begins.
5. Order Process & Approval
After placing your order, we will create and send you a personalised design preview.
It is your responsibility to check all spellings, dates, colours, and personalised details before giving approval.
Wedding Puzzles And Games is not responsible for errors in personalised information provided by the customer.
6. Cancellations & Refunds
Because your order is custom-made, our refund process works as follows:
-100% refund if you cancel before we send your first design preview.
-80% refund if you cancel within 24 hours of receiving your preview.
-No refunds can be provided after 24 hours from the preview being sent, as your order will have moved to production and/or shipping.
This policy does not affect your statutory rights.
7. Damaged or Incorrect Items
If your item arrives damaged, defective, or does not match the approved design, please contact us within 7 days of delivery with photos.
We will offer a free replacement where the issue is caused by printing or production errors.
8. Shipping
Delivery times vary depending on destination and shipping method selected at checkout. Estimated delivery dates are not guaranteed.
Any customs fees, import taxes, or regional charges (if applicable) are the responsibility of the customer.
9. Intellectual Property & Design Usage
All artwork, product designs, templates, and layouts created by Wedding Puzzles And Games remain our intellectual property.
By placing an order, you grant us permission to:
-Create personalised artwork using the information you provide
-Use non-sensitive versions of your personalised designs (e.g., with names/dates blurred or removed) in marketing material, social media, or product examples
If you prefer your design not to be used for marketing purposes, you may opt out at any time by emailing us at contact@weddingpuzzlesandgames.com.
You may not reproduce, resell, or distribute our designs or templates without written permission.
10. Prohibited Uses
You may not use our website or products for any unlawful or unauthorised purpose. You agree not to:
-Violate any laws or regulations
-Upload harmful or malicious content
-Interfere with the security of the site
-Attempt to copy or reverse-engineer our products or website
11. Limitation of Liability
Wedding Puzzles And Games is not liable for:
-Delays caused by shipping carriers
-Errors in personalisation details provided by the customer
-Customs delays or additional import fees
-Losses arising from misuse of our products
To the fullest extent permitted by law, our liability is limited to the amount you paid for your order.
12. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our site indicates acceptance of the revised Terms.
13. Contact Information
For questions about these Terms or your order, please contact us at:
contact@weddingpuzzlesandgames.com